Frequently Asked Questions
Everything you need to know about shopping with Chester & Co.
What are your standard shipping times?
We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on the destination and customs processing.
What is your return policy?
Chester & Co. accepts returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Chester & Co. products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service department.